Refund Policy

Floramix Refund Policy

At Floramix, we take pride in the quality of our plants and strive to deliver them in the best possible condition. However, we understand that there may be instances where you are not completely satisfied with your purchase. In such cases, we offer a replacement or refund under the following conditions:

1. Time Frame for Complaints: Any complaints regarding the quality or health of the plant must be made within 24 hours of receiving the order. Complaints made after this time frame will not be eligible for a refund or replacement.
2. Proof of Purchase: To request a refund or replacement, you must provide a valid proof of purchase. This could be your order confirmation email or the invoice provided at the time of delivery.
3. Condition of the Plant: The plant must be in the same condition as it was at the time of delivery. Any damage caused post-delivery will not be covered under this policy.
4. Process for Refund/Replacement: To initiate a refund or replacement, please contact our customer service team with your order details and a description of the issue. Our team will review your request and guide you through the process.

Please note that the decision to provide a refund or replacement is at the sole discretion of Floramix. We reserve the right to refuse a refund or replacement if the above conditions are not met.
Thank you for choosing Floramix. We value your business and strive to ensure your satisfaction.